Quick delivery (2-4 days)100-day return policyFree delivery over £59

Terms and conditions

Terms & conditions

The following sales and delivery conditions apply to all deliveries from thecozysheep.dk. These conditions apply unless there are other written agreements between you as the buyer and thecozysheep.co.uk

Our VAT number is: DK35239111


Prices and payment
All prices at thecozysheep.co.uk are in British Pounds (£) and include VAT.

When paying by card, your card information is sent directly to an EPAY approved server. We accept the following payment cards: VISA, Mastercard, Maestro.

The server uses an SSL-based solution (Secure Socket Layer) and all data between you and the server is encrypted. This way, you are assured that others cannot intercept or capture the information you enter. The purchase amount will not be charged to your card until the order is dispatched from thecozysheep.co.uk

We also dispatch orders on weekends and public holidays.

It is the buyer’s responsibility to provide the correct delivery address and to be present at that address for delivery. Any extra delivery costs due to incorrect addresses are always the responsibility of the buyer. www.thecozysheep.co.uk disclaims responsibility for the shipment in case of incorrect addresses and provides no compensation in such cases.

Risk of goods
The risk of goods purchased from thecozysheep.co.uk transfers to you as the consumer at the time of delivery. Complaints, possible errors, or defects in delivery from thecozysheep.co.uk must be reported within a reasonable time after you have discovered the error. It is your duty to specify and, if requested, demonstrate how the error or defect manifests. All complaints must be sent via our email: mail@thecozysheep.co.uk. You can generally only complain about defects that appear within two years after you have received the item.

Right of withdrawal
According to the legislation, there is a 14-day right of withdrawal. To exercise the right of withdrawal, you must return the item within 14 days from the day the item was received.
It is important to contact us about the item by the deadline day and with a clear reference to the Order number.

The item must be returned in the same condition as when received.
Costs related to the return of the item are solely borne by the buyer.

If the package is not collected at the chosen pickup point in time, we can resend the package at the buyer’s expense.
If a refund is requested (for a package returned from a pickup point), we reserve the right to deduct the shipping cost £5 for administration and handling fees.

Use of personal information
The Cozy Sheep does not disclose personal information or other information related to the customer relationship to third parties.

All images and texts on thecozysheep.co.uk are subject to copyright law and may not be copied without permission.